Shipping Policy

Have questions about your order? Need to cancel an order that hasn’t shipped yet?
Please email us at shop@full-pour.com

Help! My order is damaged, or I received the wrong item. What should I do?

Please email us at shop@full-pour.com if there’s anything wrong with your order. We will help make it right! Please be kind when issues arise—remember that a human being will be trying to help you!

Do you accept returns?

We do not accept returns, but if there’s something wrong with your order, please email us at shop@full-pour.com and we’ll figure out how to help you.

How will my item be packaged? Is your packaging discreet?

Magazines are shipped in 100% compostable and biodegradable branded mailer bags. Other products may also be shipped in branded mailer bags, or in approved carrier packaging, depending on size, weight and destination.

Do you offer local pickups?

Sorry, we do not offer in-person pickups.

What about shipping during the holidays?

Holidays are busy times for mail carriers. Place your orders early to ensure that there’s plenty of time to receive your package even if there are service delays. Shipping times and transit times cannot be guaranteed.

SHIPPING FAQs

Where will my order ship from?

We ship to all locations from our headquarters in Brookfield, CT.

How long will it take for my order to be processed?

Orders are typically processed within one to two business days, Monday through Friday. During the holidays or other rush periods, processing time may increase slightly.

How long will shipping take?

For U.S. orders, magazines are shipped via the USPS, typically via First Class Mail, and are received within 3–7 business days from dispatch. For other domestic product orders or purchases with multiple magazines, additional shipping speed and carrier options may be available, including UPS or FedEx. You can choose your preferred shipping service (with estimated transit times) during checkout. International orders are shipped via the preferred carrier as selected at checkout, with cost and arrival delivery estimates included. Estimated transit times are not guaranteed; the mail is not a perfect system so we recommend giving yourself a buffer of a couple days if you need your item by a specific date.

Are there any additional fees for international orders?

Possibly, depending on what’s being shipped and to where.

Generally, printed matter (including magazines) is exempt from customs duties to various locations, including within North America and the E.U. Other merchandise may not be exempt from such duties.

Beyond customs fees, there may be tax due on order shipments received to various locations, including VAT in the E.U. or GST/HST in Canada. Such fees are generally assessed onto the full retail value of the order. Based on a customer’s delivery address and in accordance with their local jurisdiction, any additional tax amount due is the responsibility of the recipient to remit on delivery.